How Yazoo Achieves 99.99% Order Accuracy

“Quality is not what happens when what you do matches your intentions. It is what happens when what you do matches your customers’ expectations”. Guaspari

Nothing can be more frustrating than receiving a damaged shipment or product that does not match your expectations. Especially following production delays and prolonged lead times. Like many businesses, you may be forced to over-purchase and carry excess inventory to prevent unnecessary delays in your production times. When your business demands quality, consistency, and continued reliability, Yazoo does it best.

What sets Yazoo apart from the competition? Our unmatchable lead time and consistent quality. In fact, Yazoo leads the industry with a 0.001% customer rejection rate! By definition, a customer rejection rate is the quality measure reflecting the number of complete units rejected or returned by external customers, expressed in parts per million. At Yazoo, we proudly serve our growing customer base of over 15,000 nationwide and fulfill over 35,000 orders per year. We take the greatest pride in delivering the highest accuracy rating with every order.

How We Do It

All products at Yazoo Mills are manufactured from 100% recycled paperboard from the best-in-class mills in North America. We hold all our raw material suppliers to strict tolerances to produce high-quality, consistent products for our customers. And, we’ve invested time and monies toward the latest equipment, training our employees, and establishing programs like our quality control system! This system assures that the material continues to meet the physical, chemical, functional, visual, and dimensional requirements that businesses demand. 

Our customers expect Yazoo to deliver on our promise of manufacturing high-quality paper tubes and cores as a team and our team continuously strives to exceed that expectation. We consistently provide a high level of confidence with every order that leaves our manufacturing floor. In the rare case you do receive defective or damaged material from Yazoo, or even from another provider, here’s what you can do. 

How To Deal with Damaged Products

At Yazoo, we take great pride in providing you with the highest quality products and service with every order placed. Unfortunately, we’ve found that carriers and other providers do not always take the same level of committed care as we do and your product may arrive in less than satisfactory condition. Here’s what you can do if that happens to you!

  1. Indicate the damage on the Bill of Lading (necessary to be reimbursed from the carrier, credit may not be issued if this is not done). Without damage reported on the BOL, the carrier will say that it never happened.
  2. Take pictures of the damage immediately (proof of condition upon receipt)
  3. Take a picture of the Yazoo tag (for traceability)
  4. Send a copy of the BOL, pictures of the tag, and damage to your customer service rep or

Managing quality effectively is a crucial part of being a successful business. That’s just one reason why Yazoo has remained an industry leader for over 120 years!