Think about how your relationship is with your current supplier – are they meeting your needs and providing exactly what you are looking for? Do they communicate transparently from the beginning of your interaction and throughout? A great supplier relationship is a human relationship, not a digital one. Yazoo’s people-centric atmosphere focuses on our relationships and interactions with our employees and customers, allowing us to be the best we can be.
At Yazoo Mills, we give our customers more. We have been defining industry standards for over 118 years with top-notch quality and service that is second to none. Our team of 200+ highly-skilled employees is constantly evolving and improving our process to provide the best products for our customers. We work with you and for you; finding your pain points and providing custom solutions that fit your needs. As a powerhouse company, we collaborate to offer innovative solutions to help increase your productivity; keeping you ahead of the competition.
Our family-owned business has your goals at its core. We believe in treating our partners and customers exactly how we would like to be treated in regards to honesty, responsiveness, follow-through, and going the extra mile to ensure that their needs and desires are met. When you choose Yazoo, you get more than just paper tubes and cores – you get a partnership you can trust and a company that helps you see beyond today to tomorrow and the future.
Over 15,000 customers collaborate with us – are you ready to make the switch? Let the supplier of choice power your business.
You stumble upon a company through your Google keyword search – what’s the first thing you do? Most people check out their customer service, ratings, and the feedback that actual (not robot-generated) customers have to say about the brand. Do you consider this before you add items to your cart and check out?
Customer service is great and it’s even greater when you can find a company that couples it with an awesome customer experience. You may not be familiar with customer experience (CX) as some companies don’t hone in on it. The CX is the total journey of a customer’s interactions with a brand. It measures how a customer feels about a company overall and includes an emotional, physical, and psychological connection customers have with a brand. It’s not a one-time interaction – it includes the entire customer lifespan and every interaction a customer has with a product and service.
At Yazoo Mills, our business is successful because we advocate for our customers and deliver value to them. Our knowledgeable Sales Department takes the time to listen and learn what our customer’s needs and goals are. Our team introduces innovative products to businesses to help them solve problems and simultaneously achieve their business goals.
Customer success, service, and experience are a big part of our culture here at Yazoo and have been for over 117 years. It is critically important to us that our customer’s goals are met and exceeded through our products and services. All of our departments work together to ensure that our customers are successful. Here are some of the few things you will experience when you put your trust in Yazoo:
- Extensive industry knowledge which allows our team to find solutions fit to your needs
- We’ve eliminated long hold times – when you call in, you speak with a live customer service representative five days a week, from 8am-5pm EST.
- Our fast, speed to market of custom orders shipping in 48 hours is untouchable with our competitors
- High-quality products, fit to your specifications
- We not only meet our customer’s expectations but we exceed them
- Open communication channels for customers to reach us with any questions they may have
Focusing on our customers’ experiences is essential to our team and allows us to continue to make decisions with the success of our customers in mind. When you’re looking for a brand you can trust, look no further than Yazoo Mills.