If you’ve ever called in to place an order or request a quote, you’ve been met with a kind and helpful voice that is eager to assist you with your needs. The person behind that kind voice is Katie Hafer, our new Switchboard Operator/Customer Service, who joined the Yazoo team back in May.

Before coming to Yazoo, Katie previously worked at a local grocery store as the Assistant Customer Service Manager where she was in charge of customer service, answering the phone and handling daily cash flow and deposits. She was looking to find a job that had better hours, pay and awesome benefits which is when she stumbled upon the job opening at Yazoo.  Her mother-in-law works out in the plant and encouraged her to apply.  She decided to take her advice and it worked out very well for her!

In her current role with the company, her job duties entail answering all incoming phone calls, order entry, pricing orders and other general office tasks. When asked what she likes most about working at Yazoo, she said “Everyone is very nice and always helpful.  I also very much enjoying having a set schedule through the week.”  In her spare time, she likes spending time with her husband, taking their new puppy, Champ, for walks, as well as spending time with both families, reading, stitching, and scrapbooking.

Welcome to the team Katie, you’re a great addition and we are glad you are here!