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In this day and age, we find ourselves so caught up in communicating through technology rather than having to verbally communicate with others. In today’s world, it is hard to find a “live”
customer service representative – most times, we end up speaking to a robot who is set with filters to try and accommodate our needs. I’ll start off by saying this, technology is always evolving but human nature as well as human contact is perpetual.
At Yazoo Mills, we recognize that truly remarkable customer service goes above and beyond. It’s about leaving people with a positive memory of your business and we strive to do just that. We have continuously perfected our methods and have created a customer service and sales team having a minimum of 10 years’ experience.
Our staff is the most knowledgeable in the industry, which is why 15,000 customers from coast-to-coast depend on us. Our team works hard and strives to give our customers the best prices and experience. We listen to our customer’s needs and make sure we give them exactly what they want, when they want it, on time, every time. Guaranteed. Each and every day, we receive positive feedback for our customer service and sales team, which makes us strive even more to provide our customers with the best service in the industry.Here are two quotes to keep as a reminder —
“There are no traffic jams along the extra mile.” – Roger Staubach
“The goal as a company is to have customer service that is not just the best, but legendary.” – Sam Walton
Today, we would like to wish Earl Noel, Jr., Chairman of Yazoo Mills, a very Happy 70th Birthday. Above is a video of Yazoo employees sending him birthday wishes.
At Yazoo Mills, we take great pride in our employees because without them, we wouldn’t be able to manufacture our high quality paper tubes and cores. We provide our employees with
opportunities to advance into new positions that will help further their career within the company.
Mark Robinson joined the Yazoo Mills team in March of 2014 as a Lift Operator/Lead in our Shipping Department. Mark’s innovative thinking, determination, and skill set has led him to advance into a new role as our Distribution Center Supervisor. He brings a lot of experience and knowledge to our team. His background includes being a machine operator for a local snack company for 10 years and a Supervisor for 10 years at a local headwear company. Mark demonstrates the skills that he has learned over the years in his day-to-day routine at Yazoo. He said “I like the feeling you get when you find ways to make processes better and you can see the benefits it has for the company and its employees.”
Mark has been married to his wife, Luana, for 11 years and has two beautiful girls, Jocelyn (8) and Maya (5). Aside from spending time with his family, he enjoys coaching his daughters’ basketball and soccer teams, spending some of his free time playing golf, casting reels off of a boat, and watching all types of sports. Congrats on your new promotion, Mark! We are happy to have you on the Yazoo team!
Have you ever found yourself looking back on your past, reminiscing on certain memories and realizing how fast time has really gone over the years? Try thinking back to 40 years ago and where you were at that point in your life.
40 years ago, Sharon Smith, Yazoo Mills’ Sales Manager, started her first job at Yazoo. She was 18 years old and has just finished her first year of working towards her Associate’s degree as a Medical Secretary at Yor College and needed a summer job. Her parents were neighbors with Earl Noel, Jr. (Yazoo’s owner) and his wife Charm and Sharon’s Dad knew that Yazoo was hiring. Sharon spoke with Earl and the next thing she knew, she was working in the Recut Department as a Packer at Yazoo’s manufacturing plant that was on Chestnut Street in Hanover, PA in May of 1975.
After the summer came to an end, Sharon decided to forego college. She liked working at Yazoo and wanted to make a career with the company. She began working in the office and did all of the general office duties (answering phones, taking orders, shipping/receiving, etc.) except quoting and accounting. Fast forward to 40 years later, Sharon has seen the company evolve into the largest family-owned paper tube and core business in the United States, traveled to many different states for trade shows, and has been the Sales Manager for over 15 years.
Sharon’s favorite part about being at Yazoo is working with the customers and products, as well as satisfying our customers and finding the paper tubes or cores that will suit their needs perfectly. Aside from working, Sharon likes to spend her time with family and friends, and looks forward to traveling more in the future with her friends.
Thank you, Sharon, for putting in 40 years of hard work at Yazoo. We greatly appreciate all that you do for the company. Here’s to 40 more!