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Warner has a long history of working in customer service and making sure that customers are taken care of. Her background includes working for United Airlines handling calls for travel agents and as well as their international desk. And more recently, she worked for the corporate travel industry for 25 years. During her tenure in the travel industry, she learned how to become a pro multi-tasker as it is very fast paced and lots of changes and moving parts happening.
In need of a change, Warner decided to apply at Yazoo not only because of her background in customer service but because she has always heard great things about family-owned business. She knew instantly, it would be a great fit for her. In her current role as Receptionist, she handles answering the phones and transferring them to the correct party, pricing orders accordingly by order size, price piece, etc. and handles the online stock mailing tube orders that come in through our website and various other channels.
What does she like best about working at Yazoo? “Everyone is wonderful to work with. The family atmosphere is great – you’re not treated like a number, rather a person that they get to know and appreciate. Yazoo is very gracious to their employees and I’m fortunate to work here.”
In her spare time, you can find her spending time with her husband and kids (ages 22 and 17), chasing her two English Springer Spaniel’s around, whipping up new recipes and cheering on the Denver Broncos and New York Rangers.
A few fun facts about Jen:
• Her very first flight was an economy seat from Newark, NJ to London on Virgin Atlantic
• She loves all things crime and murder mysteries
• Lived for playing softball and basketball as a kid
Welcome to the team, Jen! We are happy to have you and your cheerful personality on our team!
With our company continuing to grow, we are finding our sales department doing the same. Our continuous growth has allowed us to expand our footprint and grow our outside sales team to be able to continue providing a high-level of service and exceptional product offerings to over 15,000+ customers nationwide.
We are pleased to announce the hiring of Ray LaBonte, to our Outside Sales team as the Director of Sales – Eastern U.S. Ray’s extensive background, personality and goals align with our vision and values here at Yazoo. A 45-year veteran in the paper tube and core industry with several companies, Ray brings extensive knowledge, development and success to our team.
In his new position, Ray is responsible for growing business in small to medium sized companies in the Eastern U.S. territory. Through new and existing relationships, Ray develops strategic innovation to help customers grow their business and focuses on finding solutions with Yazoo’s products that will allow companies profitable and sustainable growth.
What led Ray to Yazoo? He says “I’ve always heard good things about Yazoo’s family-owned culture, integrity within the marketplace, quality and customer service. What also drew me to Yazoo was how customer-focused they are – they have a strong commitment and dedication to their customers. Yazoo is truly passionate about finding innovative solutions that work for the customer. The culture, values and how focused they are on their employees showed a solid, devoted-team that is continuing to grow and I’m proud to say that I’m part of the team!”
Fun facts about Ray:
Welcome to the Yazoo team, Ray! We’re excited to watch you grow with our company!
When looking for a new employee to join our amazing team, we make sure we take our time to find the perfect fit, not only for our company but also our customers. It’s important to us to find a teammate who has the drive, determination, compassion and knowledge to allow us to continue giving the best service, experience and products to our valued customers. We are pleased to announce the hiring of Celsea Weaver, who has joined our Customer Service Department.
Celsea, a graduate from Millersville University with a Bachelor’s degree in Business Administration, joins our growing team as a new Customer Service Representative. Prior to coming to Yazoo, Celsea worked as a Branch Manager at a local staffing agency. During her tenure there, she worked diligently to place temporary and temp-to-hire staff at local manufacturing facilities. From interviews to placed advertisements to delegating tasks to her recruiters, she’s well-rounded when it comes to customer service.
As a Customer Service Representative for Yazoo, she is responsible for entering custom, stock and purchase orders as well as handling customer inquiries about orders. Additionally, she is taking on a temporary role as Receptionist which includes directing phone calls, handling incoming PO’s, entering website, eBay and Amazon orders, assisting customer inquiries, pricing orders, and preparing sales quotes and catalogs for mailing purposes.
Celsea mentions that she has always heard great things about Yazoo Mills and when she saw the job opening posted, she knew she had to jump on it to continue her career in Customer Service with an extremely reputable company. When asked what she likes most about working at Yazoo, she says “I really enjoy the atmosphere. Everyone is friendly and very welcoming. I also feel extremely valued as a team member which says a lot about a company.”
In her spare time, you can find her socializing with her fiancé, friends and family members. She has a dog named Sam who takes many adventures with her and her fiancé from playing and going on walks to exploring new places. Additionally, she likes to listen to music, shop and decorate her home. When asked if she wanted to share anything else, she continued to say “There are quite a few local manufacturing facilities that I am familiar with from my previous employer that placed orders with Yazoo Mills. It’s great to see local businesses supporting each other. Being familiar with these businesses also helps me understand how many different uses tubes and cores can really have!”
Welcome to the Yazoo team, Celsea! We are super excited to have you join our company as well as continue to watch you succeed in your role!
We’ve been the industry leader in paper tubes and cores for over 117 years which means we have many systems and processes in place and they continue to be the building blocks of our company. With the business market constantly evolving, Yazoo recognizes that ongoing system development is the key to continuous learning, growth and improvement of our successful business. Meet Ryland Moyar | Yazoo’s newest team member with the role of the Process Improvement Coordinator.
Prior to joining Yazoo, Ryland worked for a global technology company as a Product Development Designer and the Six Sigma/Lean Specialist roles. He is certified in the application of Six Sigma, LEAN, 8D, PROSCI Change Management and Kepner Tregoe Problem Solving, which he has used to lead over 100 change events within his career. Ryland has his Associate’s degree in Specialized Technology from York Technical Institute and is currently finishing up with Bachelor’s degree in Mechanical Engineering from Penn State University.
In his new role, he will assist Yazoo’s employees by leading change activities to align our business objectives with customer requirements and their efforts. He will interact and collaborate by providing training and driving the improvement opportunities through the use of LEAN and Six Sigma methodologies. When asked what made him apply at Yazoo, he replied “I made the decision based off of the care and compassion I noticed from the leadership to all employees. I heard great things and know that this company is a desirable place to work that fosters engagement and compassion for all aspects of our organization.”
Yazoo’s atmosphere and culture are what he likes best about working at Yazoo. He says “It is very customer focused, which allows me to feel that I can impact the outcome to our customer in a beneficial way.” In his spare time, you can find Ryland spending time with his fiancé, two children (9yr old son and 1.5yr old daughter), hiking around local lakes, enjoying an occasional kayak trip and immersing himself in fine furniture carpentry with plans to start learning blacksmithing.
Welcome to the team, Ryland! We are excited to see you put your knowledge and experience to work at Yazoo!