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Our Sales Department team is growing and we would like to give a warm welcome to our newest team member, Sandra Garcia. Sandra joined the Yazoo team back in November and is currently working in our Customer Service Department. Prior to coming to Yazoo, she spent numerous years in Customer Service/Marketing for Hain Pure Protein.
Garcia’s current job duties within her department are to provide top-notch customer service both internally and externally. She listens to the customer’s needs and helps them find the perfect paper tube or core sizes that they are looking for without any hassle and always puts our customers first. When asked what made her make the switch and come to Yazoo, she replied “I was looking for advancement opportunities and love that Yazoo promotes from within.” Among the many reasons she likes working for Yazoo, Garcia likes the friendly staff and family environment the most.
In her free time, she likes to spend time with her family, go to the gym and stay involved in her church. We are very glad to have Sandra a part of the Yazoo team and look forward to watching her excel in her position!
A great employee that chooses to stay with a company is hard to find but at Yazoo, we’ve managed to find over 115 employees who treat our business like their own. As a company, we believe in promoting within and are extremely happy to see our employees accelerating into new roles at Yazoo.
Meet Brittany Boozel – she started at Yazoo in 2013 and has been here for almost five years, although it seems like a lot longer than that. Brittany started out as Yazoo’s receptionist for about six months and quickly made her way into Customer Service in our Sales Department. Brittany has shown tremendous effort in our Sales Department which prompted her to being promoted into her current position as a Sales Associate. Within her new role, Brittany is working with customers for quote requests, answering questions about products, prices, and lead times, as well as providing recommendations for customer solutions.
When asked what she likes most about Yazoo, she said “I like how I am able to gain new knowledge every day and put it to good use. I also enjoy working with great people who always put the customer first.” In her spare time, Brittany like to spend time with her boyfriend, five-year-old son, and golden retriever, finding new ways to decorate her new house, as well as being outdoors as much as they can – fishing, hiking, and riding dirt bikes are just a few of their favorite activities to do as a family.
Congratulations on your promotion, Brittany. We are glad you are a part of the Yazoo team!
In this day and age, we find ourselves so caught up in communicating through technology rather than having to verbally communicate with others. In today’s world, it is hard to find a “live”
customer service representative – most times, we end up speaking to a robot who is set with filters to try and accommodate our needs. I’ll start off by saying this, technology is always evolving but human nature as well as human contact is perpetual.
At Yazoo Mills, we recognize that truly remarkable customer service goes above and beyond. It’s about leaving people with a positive memory of your business and we strive to do just that. We have continuously perfected our methods and have created a customer service and sales team having a minimum of 10 years’ experience.
Our staff is the most knowledgeable in the industry, which is why 15,000 customers from coast-to-coast depend on us. Our team works hard and strives to give our customers the best prices and experience. We listen to our customer’s needs and make sure we give them exactly what they want, when they want it, on time, every time. Guaranteed. Each and every day, we receive positive feedback for our customer service and sales team, which makes us strive even more to provide our customers with the best service in the industry.Here are two quotes to keep as a reminder —
“There are no traffic jams along the extra mile.” – Roger Staubach
“The goal as a company is to have customer service that is not just the best, but legendary.” – Sam Walton
Our company has been continuously growing over the past few years at a rapid rate and in return, we have seen a growth in the number of our skilled and experienced employees. In
May of 2016, Roxanne Erdman joined our Sales Department as a Customer Service Representative.
Before coming to Yazoo, Roxanne worked in Sales and Marketing Analytics for a nationally recognized drug store. She wanted to find a more stable and reliable job that also allowed her to keep her time with her son, which is what led her to Yazoo Mills. Roxanne started her college career initially as an architecture major but then switched to Psychology. Currently, she has one more year left to finish and will be pursing that in the coming months.
When asked what she likes most about working at Yazoo, she said “I like that it is family-owned and a smaller company which gives an open and friendly environment. Everyone has
been so welcoming and eager to help me learn the business. I am eager to see how I can grow in my career with Yazoo.”
She likes to spend a lot of her time with her three-year-old son and enjoys doing crafts as well as DIY projects. She is a big fan of the new adult coloring books and she is a coffee addict.
Yazoo is happy to welcome Roxanne to our team and look forward to watching her grow with the company.
Brittany Boozel started at Yazoo early in the summer of 2013 and was slated to replace our retiring receptionist in the fall. She was cross-trained, in Customer Service, which would enable her to help the Customer Service/Sales Team should the need arise. Brittany quickly made her mark and has been promoted from receptionist to Customer Service. We are happy to have Brittany as part of the Customer Service/Sales Team helping our customers when placing orders, answering questions, or supplying needed information. Congratulations on your promotion Brittany!